BEFORE CALLING THE HELPDESK
If you prefer to call us, please fill in the form first, or make sure you have the following information easily at hand. This helps our experts diagnose the issue more quickly and accurately.
- Machine type
- Machine plate details (Type, TL- and P-numbers)
- A clear description of the problem — including how often it appears and under what circumstances
- Photos or videos if available
Providing complete information allows Helpdesk experts to start troubleshooting immediately, without having to search for missing details.
WHAT HAPPENS AFTER YOU SUBMIT A REQUEST
Once you send your form:
- You receive an email containing your ticket number and details
- You can follow the status of your ticket from creation through resolution
- You have access to your ticket history, which can help identify recurring issues at your plant
These features allow you to track progress clearly and support long‑term issue prevention.