Fløgstad characterizes the cooperation and communication between Contiga and Elematic as very good. Not least during the crucial early phases of developing the new plant. “Elematic was very open to listening to all our needs – dreams even – and trying to accommodate them,” she says.
“We have worked together to create something new, to take the automation level higher than ever before. That has been – at least for me – the best part of this cooperation, it’s been really exciting!”
New projects usually experience some hiccups, and Contiga Askøy is no exception. Thanks to fast and professional responses from Elematic, even critical problems have been swiftly overcome.
“We had a small breakdown in our mixer, and we needed parts that we didn’t have on hand. Elematic turned around quickly and helped us – both with finding out what was the root cause of the incident, but also sending parts with express delivery to Bergen, and they also helped us with the installation, so we had a very short period where we were not able to produce compared to what could have been,” Fløgstad says.
Sandvin memorizes another episode that occurred just after the plant was finished and the Elematic people had left. “We were alone, so to say, when we experienced that something went wrong with the receiver of the aggregates. I called Elematic, and we managed to solve the critical issue remotely,” says Sandvin, who has been pleased with the service agreement between Contiga and Elematic.