Helpdesk

Swift help for sudden precast production problems

In sudden or unexpected precast production problem, Elematic Helpdesk is your first contact point. You get swift expert help in finding and fixing the problem over the phone or by email. Troubleshooting with direct connection to your machine is also available. Actually, even 95% of problems are solved by our experts within 48 hours.

Elematic Helpdesk can assist you in precise technical problems, mechanical and automation problems, precast product problems and quality issues, and precast technology issues. You can contact us by phone +358 400 995511
(service in English and Finnish) or by email helpdesk@elematic.com
 (service in English, Finnish, French, German, Russian, Spanish, Swedish).

When contacting the Helpdesk make sure you have following information readily or easily at hand:
• machine type
• information from the machine plate (Type, TL-, and P numbers, etc..)
• a clear description of the problem – how often and in what circumstances the problem appears.

Troubleshooting with direct connection to your machine

Remote troubleshooting is a quick way to solve machine-specific problem via online connection with your machine. It is included in our latest machinery and available as an optional equipment for older machines.