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Contact HelpDesk

Fill in the form for fast support!

Our Helpdesk can process support requests more efficiently when all essential details are submitted through the form. Using the form ensures your request is directed to the right expert with all necessary information in one place – minimizing delays and reducing the risk of errors.

WHAT HAPPENS AFTER YOU SUBMIT A REQUEST

Once you send your form: 

  • You receive an email containing your ticket number and details 
  • You can follow the status of your ticket from creation through resolution 
  • You have access to your ticket history, which can help identify recurring issues at your plant 

These features allow you to track progress clearly and support long‑term issue prevention.  

NEED ACCESS TO THE HELPDESK PORTAL?

If you would like login credentials: 

  • Fill in the contact form
  • Select “Common question” as the topic 
  • Enter “User login request” as the subject 

A Helpdesk expert will contact you with login details.  

BEFORE CALLING THE HELPDESK

If you prefer to call us, please fill in the form first, or make sure you have the following information easily at hand. This helps our experts diagnose the issue more quickly and accurately.  

  • Machine type
  • Machine plate details (Type, TL- and P-numbers)
  • A clear description of the problem — including how often it appears and under what circumstances 
  • Photos or videos if available  

Providing complete information allows Helpdesk experts to start troubleshooting immediately, without having to search for missing details.

HELPDESK PHONE NUMBERS

If immediate phone support is needed, you can reach us at: 

  • Global: +358 400 995 511 
  • USA: +1 262 613 5000 
  • UAE: +971 50 100 4841 
  • India: +91 959 929 4343 
  • China (hotline): 400 928 0626 
Elematic service engineer ready to solve precasting challenges.